Quality Assurance Procedures

WHAT IS QUALITY?

Quality is of the utmost importance as it pertains to the healthcare documentation process. As the beginning and end of a patient’s medical history, there must be accountability to the: accuracy, accessibility and overall value of the medical record for understanding patients’ symptoms, treatments, and progress.

Trust But Verify

Without quality, the documentation doesn’t exist. Peachtree Transcription’s quality procedures are documented and communicated throughout the Organization. The results of a quality check are verifiable. Thus we make our Quality Reviews available to our clients as needed.

Defining The Problem

Defining an error leaves no room for ambiguity when it comes to Quality Reviews. Peachtree strictly adheres to the AHDI principals and definitions for Quality Reviews.

Accountability

Peachtree’s quality review methodology and formulas, used in QA calculation, come directly from the AHDI Healthcare Documentation Quality Assessment and Management Best Practices Guidelines. We keep the process transparent and verifiable by all parties.

Reliable Results

Peachtree Transcription can provide reliable results because they are capable of being reproduced. Defining the different types of errors and assigning them a point value allows us to produce quality checks consistently. Therefore the same report graded by three different individuals will result in the same score.

Collaborating For Success

Collaboration between Peachtree Transcription and the persons directly responsible for the electronic health record is how we are successful. Peachtree’s open lines of communication allow physicians to ensure reports are formatted and transcribed to their specifications. Also, bi-weekly meetings between Peachtree and our clients enables open and honest discussion of errors and formatting preferences.